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Shawnette Reynolds
Joined: May 22, 2014
Posts: 1 (view all)
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Province/State: Hessen
City: Frankfurt
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2015 IRS Budget: What it Means for Taxpayers
May 22, 2014
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Hass and Associates Accounting Tax News and Tips
If you have experienced long hold times and inefficient service from the IRS, please know that you
aren’t alone. Even have sat on hold for lengthy periods.
Just a few years ago, could usually count on speaking with a human almost immediately after dialing
the agency. That’s no longer the case.
IRS customer service personnel are not happy with the situation either. Budget cuts have led to
staffing limitation, and existing workers are feeling the impact. The situation not only creates
stress for IRS employees, but also for taxpayers who must tolerate what feels like an endless wait
to get a resolution of their tax problems.
A great part of this problem came from the agency’s 2013 $618 million budget cut. As a result,
customer service was vastly reduced and employee compensation was reduced by $276 million. This
included furloughing employees for three days.
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