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Richard Blank
Joined: Dec 6, 2007
Posts: 1 (view all)
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Gender & Age: Male & 41
Country: Costa Rica
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Outsourcing Costa Rica? It may be a wise move during a recession.
October 27, 2008 - 04:54 PM
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in today’s highly competitive outsourcing market, a closer proximity to the united states , central time zone and spanish language capability as an added value are now considered almost basic requirements when making a decision on what call center to use for your important project. leaving this to chance is not even an option anymore.
many of the offshore call center agents are bilingual in their native middle eastern or asian language which is difficult to the north american ear. whereas spanish is more useful and practical as a second language for potential untapped markets throughout the north, central and south american populations as well as those countries where spanish is either a primary or secondary language. this aspect alone has made costa rica a very attractive “near-shore” outsourcing solution. most importantly, you can take advantage of the international tax laws granted to international companies that invest in costa rica and its local economy. the potential savings and benefits will make your outsourcing campaign a very wise business decision.
in addition, unlike other traditional call centers, costa rica’s call center stays focused on managing no more than a hundred person call center, one outsourced or inbound customer oriented campaign at a time in order to properly control quality, performance and positive employee morale. once capacity is reached at one of our call centers, another location will be created with the same structure and business plan in order to keep our call center results and expectations consistently higher than that of the competition.
we encourage you to visit one of our call centers on your next personal vacation or business trip to central america’s paradise, costa rica. while you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb a volcano or just relax in natural hot springs. come and see for yourself why call center outsourcing in costa rica is a perfect solution for your growing company and a powerhouse in the bpo industry.
http://www.costaricascallcenter.com/why_costarica.html
This post was edited on: 2008-10-27 at 04:54 PM by: RichardBlank
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